privacy policy
Our Privacy Policy explains the types of information we collect from you, the reasons for collecting it, how we use it, and how we share it with third parties. This policy applies to our main platform “EBOT” and any other apps such as our Slack and Dialogflow apps, as well as our website https://ebot365.com and its subdomains. We, ECO GLOBAL INDUSTRIES LTD, are the company responsible for collecting and using your personal information in accordance with this policy.
This policy also covers the personal information you, your agents, and end-users input, submit, post, transmit, store, or display while accessing and using our services. We recommend that you review this policy periodically to stay informed of any updates. By continuing to use our services or website, you agree to be bound by any changes to this policy. If you do not agree with the terms of this policy, your only option is to stop using our services and website.
The personal information collected and used by EBOT and its affiliates is limited to the purpose for which our subscribers engage with any member of EBOT, as well as any other purposes explicitly stated in this policy.
scope of this policy
This policy applies to the following:
- The website https://ebot365.com and any other websites that link to this policy
- The services that you have subscribed to, registered for, or purchased
Definition of personal information:
For the purposes of this policy, personal information refers to any information that relates to an identified or identifiable individual, business, or legal entity. An identifiable individual is someone who can be identified directly or indirectly by reference to an identification number or to one or more characteristics that are unique to their physical, physiological, mental, economic, cultural, or social identity.
Please note that EBOT does not currently sell, rent, or loan any personal information to third parties. However, we reserve the right to change this policy in the future and sell or rent personal information to third parties at any time.
Personal information that you provide to us or that we collect:
When you purchase the EBOT plugin, you provide us with your personal information. By providing your email to EBOT or any of our apps, you give us consent to use your email for marketing purposes, such as sending newsletters. We may also collect personal information through your use of our services or website, as well as through any interactions you have with us. This may include information such as your name, contact information, and payment details.
Please note that you have the right to withdraw your consent to the use of your personal information for marketing purposes at any time. You can do this by contacting us or using the opt-out options provided in any marketing communication you receive from us.
data usage
Conversations:
We do not have access to, and do not collect any information about the conversations, messages, or attachments that you have through EBOT. This information is stored on your own server and is not transmitted to us.
Users:
We do not have access to, and do not collect any information about EBOT users. This information is stored on your own server and is not transmitted to us.
Other information:
We do not have access to, and do not collect any information that is transmitted through EBOT or generated by EBOT.
Slack:
When you synchronize EBOT with Slack (https://slack.com/), we collect the following personal information: team_id, channel_id, access_token, your website URL, Slack email, Slack name, and the Slack profile pictures of your Slack team members. This information is only transmitted to us once when you sync Slack. By providing us with this account information, you represent that you are the owner of such personal information or are otherwise authorized to provide it to us. All service data is subject to our technical safeguards, as more fully described in our Terms of Service. When you use Slack with EBOT, your Slack messages, attachments, and any other content sent from Slack are sent to our server and then routed back to your website. No data is stored on our server. If you do not want to share any data with us, please contact us at support@ebot365.com and we will provide you with instructions on how to configure EBOT to use your own Slack integration. Please note that by using Slack, you are also providing personal information to Slack. For more details, please see Slack’s privacy policy.
Dialogflow and Google:
When you synchronize EBOT with Dialogflow (https://dialogflow.com/) to use the Dialogflow bot, or with Google services such as language translation, we collect the following personal information: refresh token, email, picture, locale, and profile picture. By providing us with this account information, you represent that you are the owner of such personal information or are otherwise authorized to provide it to us. All service data is subject to our technical safeguards, as more fully described in our Terms of Service. When you use Dialogflow with EBOT, only the refresh token (an alphanumeric string) is transmitted to our server. No other data is transmitted or stored on our server. If you do not want to share or transmit any data with us, please contact us at support@ebot365.com and we will provide you with instructions on how to configure EBOT to use your own Dialogflow integration. Please note that by using Dialogflow, you are also providing personal information to Dialogflow. For more details, please see Dialogflow’s privacy policy.
Messenger:
When you synchronise EBOT system with Facebook Messenger (https://www.messenger.com/), we collect the following personal information: page token, page ID. By providing us with this account information, you represent that you are the owner of such personal information or are otherwise authorised to provide it to us. All service data is subject to our technical safeguards, as more fully described in our Terms of Service. When you use Facebook Messenger with EBOT, your Facebook Messenger messages, attachments, and any other message types sent from Messenger are transmitted to our server and then routed back to your website. No data is stored on our server. If you do not want to share any data with us, please contact us at support@ebot365.com and we will provide you with instructions on how to configure EBOT to use your own Facebook Messenger integration. Please note that by using Facebook Messenger, you are also providing personal information to Facebook. For more details, please see Facebook’s privacy policy.
data storage
Data retention policy:
The types of information covered by this policy include textual information such as your email. We do not retain any other types of data related to you.
Data archival/removal policy:
We do not have a specific time limit for retaining your information, but you can contact us at any time via email at support@ebot365.com and request the permanent deletion of your information from our system and database. We will delete your information within 7 days of receiving your request.
Data storage:
We store your information in our secure MySQL database. We do not share access to our database with any third-party entities.
Cookies/Tracking Technologies:
Our website uses cookies for various purposes. These cookies may provide us with information, including personal information, about the devices and networks you use to access our website and services, and information about your interactions with our website. For detailed information about the use of cookies on our website (including how to control cookies), please read our Cookie Policy. We may also use tags and scripts in our website or emails to help us deliver cookies, track website visits, understand usage and campaign effectiveness, and determine if an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service providers on an individual and aggregated basis. We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Different browsers may offer their own tools for removing HTML5 LSOs. Third parties with whom we partner to provide certain features on our website or to display advertising based on your web browsing activity may also use LSOs such as HTML5 and Flash to collect and store information.
Log files:
Like most websites and services, we automatically gather certain information and store it in log files. This information includes internet protocol addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data, as well as certain personal information such as user name, email address, and other information that may be included in open textual fields. Our application log files are subject to the same strict data security policies and procedures as our application databases for our services. We may combine this automatically collected log information with other information we collect about you in order to improve the services we offer, improve marketing, analytics, or website functionality.
data analytics
Analytics Information:
We collect analytics information when you use our website to help us improve it. We also partner with a third party to either display advertising on our websites or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on our websites and other sites in order to provide you with advertising based on your browsing activities and interests. In our services, analytics information may consist of the features and functions of the service being used, the associated domain name, the username and IP address of your agent or end-user (which may include personal information if it was incorporated into the username), and additional information required to detail the operation of the function and which parts of the service are being affected. The analytics information we collect may include elements of service data related to the function the agent or end-user is performing, and as such may include personal information or sensitive business information.
Use of Personal Information:
We use the personal information we collect for various purposes, including:
- Providing, operating, maintaining, analyzing, improving, and promoting our services, and tailoring our services to our subscribers’ needs
- Enabling you and your agents and end-users to access and use our services
- Processing and completing transactions, and sending you related information such as purchase confirmations and invoices
- Communicating with you, including responding to your comments, questions, and requests, providing customer service and support, and sending you technical notices, updates, security alerts, and support and administrative messages
- Providing you with information about services, features, surveys, newsletters, offers, promotions, contests, and events
- Providing other news or information about us and our select partners
- Monitoring and analysing trends, usage, and activities in connection with our services, and for marketing or advertising purposes
- Investigating and preventing fraudulent transactions, unauthorized access to our services, and other illegal activities
- For other purposes about which we notify you.
Contact for Privacy Questions:
If you have any questions or comments about this Privacy Policy or feel that we are not abiding by its terms, please contact us by email: support@ebot365.com