Our ebot platform offers a feature called Offline Message, which allows businesses and organisations to communicate with users even when it is not office hours or when all agents are offline. This can be a valuable tool for ensuring that customers can still get the assistance they need, even when support is not immediately available.
indicate message type
check working schedule
disable agents check
better customer service
With Offline Message, you can choose from multiple message types and designs to communicate with your users in the way that best meets your needs. You can also customize the message to show it only when you want it and the way you want it.
In addition, our platform allows you to display a timetable to let users know when support will be available again, and to disable the agents check to keep the message visible even when agents are online.
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