departments switchboard

Our platform offers a range of features that can help businesses and organisations to organise and manage their conversations more effectively. With our platform, you can assign departments to agents and transfer rules to ensure that conversations are routed to the appropriate team members.

customise for your business

with extensive customisations, we allow for individual business customisation

faster and better

divert your customers to the correct department could vastly improve your customer service

one platform for all

all departments and agents can be monitored and controlled from a singular platform access

parallel agents

our ebot can run along side of human agents to provide true fully integrated customer service

key benefits

You can also set up department-specific email notifications, allowing you to keep team members informed and up to date on relevant conversations. This can be a valuable feature for improving communication and collaboration within an organisation.

In addition to these features, our platform also allows you to update the department for a conversation and restrict access to certain conversations, giving you more control over your messaging history and conversations

get started

start for free

who is using ebot?

explore to find businesses that are using AI smart chatbots to boost productivity and efficiency

ebots for hospitality

help your businesses handle customers more efficiently

ebots for education

improve your customer service quality and efficiency

ebots for consultancy

provides 24/7 consultancy services to worldwide clients

ebots for construction

improve efficiency, reduce cost and save time

ebots for services

engage with customers quicker and more efficiently

ebots for wellness

provide more consistent wellness services

ebots for trade

helping businesses to reach wider range of customers

ebots for health care

faster healthcare service and more consistent diagnosis

connect better

engage better

work better