Our ebot platform includes a feature called Agent Ratings, which allows businesses and organizations to gather feedback on their customers’ live chat experiences. This can be a valuable resource for improving customer service and identifying areas for improvement.
post chat surveys
works with tickets
With Agent Ratings, you can check your agents’ ratings and send post-chat messages and surveys to gather further feedback and insights. This feature works with tickets as well, allowing you to gather ratings and feedback on all of your customer interactions.
By using Agent Ratings, you can get a better understanding of how your agents are performing and how customers are experiencing your live chat service. This can help you to identify any issues and make necessary improvements to enhance customer satisfaction. Overall, Agent Ratings is a useful tool for businesses and organizations looking to optimise their customer service and improve the customer experience.
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