Our platform offers a feature called piping that allows you to reply to user messages from your email inbox and convert emails to tickets. This can be a valuable feature for businesses and organisations that want to streamline their communication and improve efficiency.
reply to users via email
users reply to you via email
no server side configuration
emails convert to tickets
With piping, you can reply to users directly from your email inbox, eliminating the need to switch between different applications or platforms. Users can also reply to agents via email, allowing for seamless and convenient communication.
Setting up piping does not require any server-side configuration, making it easy to get started and begin using this feature right away.
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