detailed analytics

We provide a range of analytics tools that allow businesses and organisations to track and understand their performance and user behavior. With these tools, you can gain insight into key metrics such as missing user questions, sentiment analysis, and the total number of bot chats, and use this data to fine-tune your chatbot and improve its performance.

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chat analytics

With ebot, you can see data such as the number of customer interactions, the types of inquiries customers are making, and the response times for each conversation. This information can be used to identify trends, optimise chatbot performance, and identify areas for improvement

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customer analytics

In addition to helping businesses improve efficiency and customer service quality, ebot analytics can also be used to gather valuable insights into customer preferences and behaviors, enabling businesses to better understand their target market and tailor their marketing and customer service strategies accordingly

key benefits

Our analytics tools provide a vast set of reliable reports that can help you to get a better understanding of how your chatbot is being used and how it is impacting your business. You can use these reports to identify areas for improvement and make changes to optimize your chatbot and enhance the user experience.

Our tools are a valuable resource for businesses and organisations looking to optimise their chatbot and improve their customer service. By understanding user behavior and tracking key metrics, you can make informed decisions that can help to drive growth and success.

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