departments switchboard
Our platform offers a range of features that can help businesses and organisations to organise and manage their conversations more effectively. With our platform, you can assign departments to agents and transfer rules to ensure that conversations are routed to the appropriate team members.
customise for your business
with extensive customisations, we allow for individual business customisation
faster and better
divert your customers to the correct department could vastly improve your customer service
one platform for all
all departments and agents can be monitored and controlled from a singular platform access
parallel agents
our ebot can run along side of human agents to provide true fully integrated customer service
key benefits
You can also set up department-specific email notifications, allowing you to keep team members informed and up to date on relevant conversations. This can be a valuable feature for improving communication and collaboration within an organisation.
In addition to these features, our platform also allows you to update the department for a conversation and restrict access to certain conversations, giving you more control over your messaging history and conversations
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who is using ebot?
explore to find businesses that are using AI smart chatbots to boost productivity and efficiency
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help your businesses handle customers more efficiently
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