real time queue
Our platform offers features that can help businesses and organizations to manage their customer inquiries and requests more efficiently. With real-time notifications, visitors can be kept informed of their position in the queue and the estimated waiting time, allowing them to plan their time accordingly and improving customer satisfaction.
waiting time notification
set max concurrent chats limit
queue position indication
update in real time
key benefits
In addition to queue notifications, our platform also allows businesses to automatically distribute conversations among available agents and set a limit on the number of concurrent chats. This can help to ensure that inquiries and requests are handled promptly and efficiently, and that customer service is not overwhelmed.
Overall, these features can help businesses and organizations to improve efficiency, reduce wait times, and enhance customer satisfaction.
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