Knowledge base articles provide instant answers to customers to help reduce customer support volume. To manage the articles, go to Settings > Articles. Articles support HTML code, which can be used to add images, videos, and other content. Here are some HTML code examples that you can use:
| Name | Code |
| Button | <a href="https://www.google.com" target="_blank" class="sb-rich-btn sb-btn">Click here</a> |
| Image | <img src="https://via.placeholder.com/1500x600" /> |
| Image with lightbox | <div class="sb-image"><img src="https://via.placeholder.com/1500x600" class="sb-image" /></div> |
| Video | <video controls><source src="video.mp4" type="video/mp4"></video> |
| YouTube and Vimeo | Enter the embed code provided by YouTube or Vimeo |