Knowledge Base Articles

Knowledge base articles provide instant answers to customers to help reduce customer support volume. To manage the articles, go to Settings > Articles. Articles support HTML code, which can be used to add images, videos, and other content. Here are some HTML code examples that you can use:

Button<a href="" target="_blank" class="sb-rich-btn sb-btn">Click here</a>
Image<img src="" />
Image with lightbox<div class="sb-image"><img src="" class="sb-image" /></div>
Video<video controls><source src="video.mp4" type="video/mp4"></video>
YouTube and VimeoEnter the embed code provided by YouTube or Vimeo