Language and Translations

EBOT365 is fully multilingual and provides powerful features to detect the user’s language on the fly.

Edit translations

To edit the languages of both chat and admin, go to Settings > Translations. Some settings, such as e-mail contents, are directly translatable and therefore do not need to be translated here.

EBOT365 is already translated into 41 languages. There are many options available to set the language:


Go to Settings > Chat and check the Translate automatically option. This feature will automatically use the chat language of the user’s browser.


PHP ONLY Add the URL parameter lang=LANGUAGE-CODE to the script that loads the chat, replacing “LANGUAGE-CODE” with the two-letters language code you would like to display. Go to for the complete languages code list (see column 639-1).

Admin language

To translate the admin area follow the steps below:

Translate the texts in your language from the Settings > Translations.

Activate the option Settings > Admin > Automatically translate admin area. This feature automatically translate the admin area to match the agent profile language or the agent browser language.

Translate custom contents

You can translate almost any custom content: rich messages, titles, descriptions, automatic messages, chat header, and more. To add translations, select the language you want and click the New translation button.


If a translation string is missing, add it by clicking the button Add new translation.

If a translation string is not working, make sure to remove all white spaces and break lines at the start and the end of the string.

The translations edits are not saved in the database but directly in the translation files. When a translation is edited, and saved, a backup is created into the uploads folder. The backup is restored automatically on plugin update and plugin activation.

Some special chars like & are replaced by the HTML equivalent code (see Ex. & is replaced by &

You can add missing translation strings also by code. Edit the language files located in \resources\languages. Once you edited a file, the new strings will appear in Settings > Translations.